Effective Date: 7/16/24

Awaken Therapeutic Services is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and utilize our psychotherapy services. Please read this Privacy Policy carefully. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following information about you:

Personal Information:

• Name

• Contact information (email address, phone number, address)

• Date of birth

• Insurance information (if needed) 

• Emergency contact details

Health Information:

• Medical history

• Mental health history

• Treatment plans

• Session notes

• Any other information you provide during your therapy sessions

Website Usage Information:

• IP address

• Browser type and version

• Pages you visit on our website

• Time and date of your visit

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing and Managing Services:

• To provide you with psychotherapy services

• To develop and manage your treatment plan

• To communicate with you about your treatment

Administrative Purposes:

• To process payments and insurance claims

• To schedule and confirm appointments

• To maintain accurate records

Improving Services:

• To analyze and improve our services

• To conduct research and statistical analysis

Legal and Regulatory Compliance:

• To comply with legal and regulatory requirements

• To respond to legal requests and prevent harm

3. Information Sharing and Disclosure

We may share your information with:

Healthcare Providers:

• With your consent, we may share information with other healthcare providers involved in your care.

Insurance Companies:

• To process claims and obtain payment for services provided.

Service Providers:

• We may share information with third-party service providers who assist us with our operations (e.g., billing, IT support) under strict confidentiality agreements.

Legal Authorities:

• If required by law or to protect your safety or the safety of others, we may disclose your information to legal authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Rights

You have the right to:

• Access your personal and health information

• Request corrections to your information

• Request restrictions on certain uses and disclosures of your information

• Revoke your consent to share information, except where disclosure is required by law

To exercise these rights, please contact us using the contact information provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Awaken Therapeutic Services
15611 Ventura Blvd. Encino CA 91346
818-581-2186
yasmine.khoushab@gmail.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.